The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner.  The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location-35%
• Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks-15%
• Assists guests with room changes when needed. Assists with the delivery and pick up of items to guest rooms. Opens all vehicle and hotel doors for guests-25%
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.  Delivers messages, items and/or guest amenities as requested-25%

The total amount of time for all functions of the job - 100%

Education:

• High school diploma or general education degree

Required Licensure, Certification, etc.:

• N/A

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park
• If providing valet parking or shuttle services, may be subject to additional requirements

Knowledge:

• Knowledge of customer service

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Maintains accuracy and composure while under pressure

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.