The Lead Cashier is responsible for collecting and reconciling revenue from the previous day’s work of all cashiers, while providing aggressive hospitality to guests in an attentive, friendly, and efficient manner. The Lead Cashier is a model for other cashiers and is highly knowledgeable of the job and operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.- 35%
• Assigns and organizes daily breaks and lunches for cashier staff. Handles the call-off procedure for cashiers and contacts other cashiers to replace call-offs. Coordinates procedures for large events in collaboration with Towne Park and/or hotel management. Maintains a knowledge of all parking systems and equipment at the location. Participates in the recruitment and hiring of cashiers to ensure the best people are selected for the location. Sees that new cashiers get off to the right start through proper orientation and on-the-job training. Practices positive discipline and provides accurate and timely performance documentation for cashiers. Promotes and enlivens the Towne Park culture through good work ethic, drive, energy, positivity and persistence.- 30%
• Determines guest charges and processes payments via cash, credit, or direct billing. Collects and reconciles revenue accurately and furnishes payment receipts. Completes accurate and timely shift reports. Operates equipment, including registers, gates, and credit card machines. Ensures cashiers follow all standard operating procedures related to cash banks. Obtains and disseminates information about daily events and rates to be charged. Reconciles all overages and shortages. Monitors revenue per available space and makes adjustments accordingly. Maintains the location’s continuity and SOP binders.- 35%

The total amount of time for all functions of the job - 100%

Education:

• High school diploma or general education degree (GED) and

Required Licensure, Certification, etc.:

• Must be able to pass a criminal background check and drug screen

Work Experience:

• One to two (1-2) years of related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• Knowledge of principles and processes for providing customer and personal services.

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.