Overnight Hospitality Service Ambassador - Courtyard Anaheim Marriott PT $ 17/HR

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Specific job requirements will be determined based on needs of hotel client.

• Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately.
• Assists visitors with directions, information and other inquiries in person and by phone where required. Practices proper client and/or Towne Park etiquette.
• Deliver messages, packages, food, and other items to guest rooms.
• Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant host
• Provides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area.
• Maintain and clean the designated lobby station and baggage carts.
• Keep lobby doors and windows clean of handprints when guest traffic is low.

May support room service deliveries and support hotel restaurants with host and table busing duties,

• Ensures that guest and business confidentiality is always maintained.
• Communicate guest needs to corresponding departments.
• Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Additional duties as assigned.

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background and drug screen

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system

Skills:

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write correspondence
• Ability to manage processes, analyze information, and problem solve.
• Strong verbal and written communication a must; reporting skills, administrative writing skills.
• Ability to work flexible hours, including evenings and weekends as needed
• Ability to work independently to effectively plan and set priorities to accomplish required tasks

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.