Site Administrator Team Lead - Portland, ME.
Position Summary
The Team Leader is responsible for the monthly parking operations of multiple properties across the Portland Market. Reporting to the Regional Manager, this role provides operational leadership, administrative coordination, customer support, and guidance to team members to ensure efficient site operations and exceptional customer service. The Team Leader serves as the primary on-site resource for resolving operational issues, supporting parking systems, and making sound decisions when immediate action is required. The hourly base pay range for this position is $29 - $30 per hour.
Work Schedule: The work schedule for this position is flexible.
Essential Responsibilities
Operations & Customer Service (35%)
- Ensure a consistent, high-quality customer service experience on every shift.
- Support daily operations while maintaining compliance with client and Towne service standards.
- Respond to customer questions, concerns, and complaints promptly and professionally.
- Maintain a thorough understanding of the site's parking operations, rates, policies, and client expectations.
- Exercise sound judgment when resolving operational or customer service issues.
Administrative & Operational Support (35%)
- Manage monthly parking accounts and customer inquiries.
- Provide customer support for PARIS and NetPark systems.
- Research and resolve validation billing discrepancies and monthly parking overages.
- Investigate operational issues, including vehicle damage claims, break-ins, and Flash support requests.
- Complete required reports and administrative documentation accurately and on time.
- Identify operational improvements and communicate recommendations to management.
Team Leadership (15%)
- Lead, coach, and support team members to ensure quality performance and accountability.
- Conduct shift huddles and communicate operational updates.
- Provide ongoing coaching, training, and performance feedback.
- Recognize employee achievements and promote continuous development.
- Foster a positive, collaborative work environment through effective communication and leadership.
Client Relations (15%)
- Build and maintain positive working relationships with client representatives.
- Maintain regular communication with the Regional Manager, Portfolio Manager(s), and client contacts.
- Ensure client expectations are consistently met or exceeded.
- Maintain a visible presence on-site and proactively address operational needs.
Qualifications
Experience
- One to two (1–2) years of related experience in parking operations, customer service, hospitality, or a supervisory role; or an equivalent combination of education and experience.
Licenses & Requirements
- Valid driver's license with an acceptable driving record.
- Must be at least 18 years of age.
- Ability to successfully pass a criminal background check, motor vehicle record (MVR) review, and drug screening.
Skills & Competencies
- Excellent customer service and interpersonal skills.
- Strong leadership, coaching, and team-building abilities.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Sound judgment and effective problem-solving skills.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office (Excel, Word, and Outlook) and parking management or point-of-sale systems.
- Excellent written and verbal communication skills.
- Ability to interpret policies, procedures, and operational documentation.
- Ability to prepare professional reports, correspondence, and business communications.
- Ability to work professionally with individuals from diverse backgrounds.