Visitor Management Concierge ($18 - $20/hour) - Baylor Scott & White Centennial

Work Schedule: 12:45pm - 9pm. Weekend availability required.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay for this position is $18 per hour. There is a $2 per hour shift differential for overnight shift.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital. 
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by Baylor and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
   

Descriptive Statement(s)

% of Time

Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures.

25%

Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies.

25%

Ensure compliance with Visitor Management procedures and protocols.

25%

Monitor condition of physical area and promptly report anything below standard to management.

15%

Other duties as assigned.

10%

The total amount of time for all functions of the job

100%

Education:

• High School diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Must obtain immunizations and medical tests as required by Baylor Scott and White.

Work Experience:

• Related customer service experience and/or training; OR equivalent combination of education and experience 

Knowledge & Skills:

• Knowledge of principles and processes for providing customers and personal services.
• Ability to read and write standard English language
• Ability to multitask
• Ability to prioritize tasks and remain calm in stressful situations 
• Ability to de-escalate and remain calm in stressful situations
• Ability to work independently
• Ability to perform general typing and and/or basic computer skills 
• Ability to remain calm and composed under pressure
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
• Attention to detail and consistent adherence to safety protocols